This handbook will help your colleagues write better e-mails. And it may have a few ideas that you find useful, too. At work, you likely are in the midst of many professional documents. Your team needs to produce analyses, memos, minutes, proposals, press releases, reports, and write many crisp e-mails every day. Yet how to get this right? This handbook shows you proven techniques for getting your ideas across, every single time. The handbook, based on extensive experience in diverse contexts, is in its third edition. Previous versions have been translated and published in Armenia, Bulgaria, Central America, Georgia, Russia and Ukraine. Primarily targeted at professionals, it may also be useful for students and jobseekers, with sections on essays, cover letters and CVs. The handbook includes chapters on crisis communications, social media at work, and on how to improve your team's performance through lessons-learned summaries. For good ideas to succeed, they need to explained well. This handbook will help you do that.